Cancellation Policy
CEDARATTIRE.COM moves quickly so plans can change just as quickly—here’s how to adjust your order with confidence.
What you need to know
- Cancellation window: 12 hours from the time the order is placed.
- Once an order enters processing, cancellation cannot be guaranteed.
- Request a cancellation by emailing [email protected] with your order number.
- Approved cancellations are refunded to the original payment method; processing takes 5–7 business days, and it may take 5–10 business days to appear on your statement.
- Confirm your shipping address before payment; address errors can prevent delivery.
1) The cancellation window
Customers may request to cancel an order within 12 hours of placement. This short window aligns with CEDARATTIRE.COM’s fast fulfillment cadence.
2) After processing begins
After an order moves into processing (picking, packing, or handed to the carrier), cancellation is no longer certain. If the order ships, cancellation is unavailable and a return may be possible after delivery according to the Returns Policy.
Quick view: timing vs. outcome
| Request timing | What happens | Refund outcome |
|---|---|---|
| Within 12-hour window | Most orders can be stopped before fulfillment. | Refund initiated to original payment method; processing in 5–7 business days, then 5–10 business days to post. |
| After processing started | Cancellation not guaranteed; if shipped, not cancellable. | If cancellation is approved, refund is issued as above. If shipped, see applicable return options after delivery. |
3) How to request a cancellation
- Email [email protected].
- Subject line: “Cancellation Request – [Your Order Number]”.
- Include the order number and the reason for cancellation.
- Send the request within 12 hours of placing the order for the best chance of approval.
CEDARATTIRE.COM will confirm by email whether the request is approved or if the order has already entered processing.
4) Refunds for approved cancellations
- Method: original payment method only.
- Timing: refund processing by CEDARATTIRE.COM takes 5–7 business days after approval; financial institutions may take an additional 5–10 business days to post the credit.
- No restocking fees apply to approved cancellations.
- Original shipping charges are refundable only if CEDARATTIRE.COM is at fault (for example, a duplicate order caused by a system error).
5) Shipping address accuracy
Orders are shipped to the exact address provided at checkout. Customers are responsible for confirming the recipient name, street, apartment or suite number, city, state, and ZIP code before payment. Address corrections may be requested within the 12-hour window; once processing begins or an order ships, changes and reroutes are typically not possible.
Need assistance?
Email: [email protected]