Cancellation Policy
At Cedarattire, we understand that fashion choices can be personal and circumstances can change unexpectedly. Whether you have ordered our signature blouses, versatile leg pants, classic shirts, or chic denim short dresses on cedarattire.com, we strive to make our order modification and cancellation process as smooth, flexible, and completely transparent as possible.
Please carefully review our guidelines below to fully understand our operational windows, daily cut-off schedules, handling criteria, and associated refund terms.
1. Standard Order Cancellation Windows and Cut-Off Times
Because our dedicated fulfillment center processes orders quickly to maintain our rapid 1-day handling window, any request to cancel an order must be communicated promptly before dispatch occurs.
- Daily Order Cut-Off Time: 5:00 PM EST, Monday through Friday.
- Pre-Dispatch Cancellation Period: You may cancel your order free of charge at any time before it enters the physical packaging stage or before the shipping carrier generates tracking and dispatches the parcel.
- Weekend Processing Rule: Orders placed after 5:00 PM EST on Friday, during the weekend, or on official holidays will begin processing on the next active business day. Cancellation requests submitted during this window are typically processed immediately on the following business morning.
We strongly recommend reaching out via email as soon as possible if you decide to alter or cancel your transaction.
2. Summary of Cancellation Terms and Fee Structures
| Cancellation Stage | Timeline / Condition | Cancellation / Processing Fees |
|---|---|---|
| Pre-Dispatch Cancellation | Requested before order fulfillment / within standard handling time | $0.00 (100% Free of charge) |
| Post-Dispatch Cancellation | Requested after the parcel has shipped via USPS, UPS, or FedEx | Subject to standard return policy guidelines |
| Administrative Penalties | All approved pre-dispatch cancellations | $0.00 (Zero hidden fees or restocking charges) |
3. Our Fee-Free Cancellation and Refund Guarantee
Transparent, Zero-Cost Cancellations
We firmly believe in building trusted relationships with our customers without imposing unexpected financial penalties. If your cancellation request is successfully verified and processed before your garments leave our facility (via USPS, UPS, or FedEx), there are absolutely no cancellation fees or restocking charges. Your complete refund will be automatically initiated and credited back to your original payment method.
4. Step-by-Step Guide: How to Request a Cancellation
To cancel an active order, please follow these simple steps to notify our customer support team:
- Step 1: Contact Support via Email: Send a direct message to [email protected] containing your full name, order number, and an explicit statement requesting the cancellation.
- Step 2: Status Verification: Our support agents will immediately check with our fulfillment department to verify whether your package has already been handed over to shipping carriers.
- Step 3: Confirmation and Refund: If eligible, your cancellation is confirmed on the spot, and your refund is processed immediately. If the package is already in transit, our team will guide you on how to utilize our return policy once the package arrives.