Returns Policy
CEDARATTIRE.COM keeps your journey flexible—returns and exchanges are straightforward so you can keep moving.
What you need to know
- Return window: 30 days from the delivery date.
- Eligible reasons: defective, damaged, wrong item, wrong size shipped, or item significantly different from description.
- Condition: unused, unwashed, with original tags and, where possible, original packaging.
- Photos required: the issue, the size tag, and clear front/back views.
- Return shipping: CEDARATTIRE.COM covers our-error returns; customers cover change-of-mind returns.
- Exchanges available when stock allows.
- Support replies with approval and instructions within 2 business days.
Return window: 30 days from delivery
Eligibility and timing
Returns are accepted within 30 days from the delivery date. Eligible reasons include defective or damaged items, receiving the wrong item or wrong size shipped, and items that are significantly different from the product description. Change-of-mind returns (including size/fit preference) are also accepted if the item meets the condition standards below.
Item condition standards
To keep every adventure-ready piece in top shape, returned items must be:
- Unused and unwashed
- With original tags attached
- In original packaging where possible
Please include any accessories or components that came with the item.
Photo and proof requirements
To assess your request quickly, attach:
- Clear, well-lit photos of the issue or defect (if applicable)
- A photo of the garment’s size tag
- Full front and back photos of the item
Include your order number in all correspondence.
How to start a return
- Email [email protected] within 30 days of delivery.
- Include your order number and delivery date.
- State the reason (defective, damaged, wrong item, wrong size shipped, significantly different from description, or change-of-mind/size preference).
- Attach the required photos (issue, size tag, full front/back).
- Note your preferred resolution: refund, exchange, or replacement (subject to stock).
- Wait for our approval email with next steps. If the return is due to our error, instructions for a prepaid label will be included.
Return shipping and responsibility
- Our error (defective, damaged on arrival, wrong item, wrong size shipped, or significantly different from description): CEDARATTIRE.COM covers return shipping.
- Change of mind (including size/fit preference): customer covers return shipping using a trackable method.
Original shipping fees are refunded only when CEDARATTIRE.COM is at fault.
Items we cannot accept
- Used, worn, washed, or altered items
- Items missing original tags
- Items returned outside the 30-day window
- Minor cosmetic variations such as slight color differences due to lighting or display settings
Exchanges
Exchanges are available for eligible items and require the same approval process as returns. If the requested size or color is unavailable, a refund will be issued instead.
Approvals and response time
Approval and instructions are sent by email. CEDARATTIRE.COM aims to respond within 2 business days of receiving your request with complete information and photos.
Refunds after return
- Refunds are processed within 5-7 business days after the returned item is received and inspected.
- Depending on your bank or card provider, it can take 5-10 business days for the refund to appear on your statement.
- No restocking fees apply.
- Original shipping is refunded only when CEDARATTIRE.COM is at fault.
Contact
Email: [email protected]